Sales and Relationship Management
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Sales and Relationship Management Learn the proper methods of conducting sales and performing relationship management in banking and financial services. Course Description Sales is part of every job today, internal and external. This course will orient you on sales and relationship management, a very important aspect of business - one that going forward, will help you in your career. This serves as an introduction to sales, relationship management and the importance of both in banking and services. This course covers the following topics, in three sections. First, an introduction to the importance of sales and relationship management is given. Then, covering the Sales aspect: 1. Sales? A definition and the Truth 2. Where do you fit in? 3. The Right Mindset / The Right Skills 4. Your Unique Selling Position 5. Analyzing Your Market Opportunity 6. Competitive Analysis 7. The Sales Process 8. Great Meetings 9. Closing (Options, Pricing) 10. Success Principles 11. Success Metrics 12. Recap Finally, covering the Relationship Management aspect: 1. Whatâ™s Relationship Management? 2. The New Truth 3. Why is it important? 4. Relevance to banking 5. Internal and external importance 6. Principals of building positive relationships 7. Steps to the process 8. Principals to managing negative relationships 9. Steps to the process 10. Relationship Best Practices
| 01 Introduction to Sales and Relationship Management/001 The Importance of Sales and Relationship Management.mp4 | 145.29 MiB |
| 02 Sales Management/008 The Role of a Great Meeting.mp4 | 203.98 MiB |
| 02 Sales Management/004 The Sales Process Research.mp4 | 196.65 MiB |
| 02 Sales Management/010 The Close.mp4 | 176.13 MiB |
| 02 Sales Management/005 Creating a Unique Selling Position.mp4 | 160.58 MiB |
| 02 Sales Management/003 The Sales Process.mp4 | 148.11 MiB |
| 02 Sales Management/009 Helping Your Prospect Become Your Client by Providing Real Buying Options.mp4 | 132.78 MiB |
| 02 Sales Management/001 Introduction to the Sales Profession Matrix.mp4 | 126.25 MiB |
| 02 Sales Management/011 A Review of the Importance of Sales in Banking.mp4 | 66.05 MiB |
| 02 Sales Management/002 The Roles of Sales in Banking.mp4 | 65.35 MiB |
| 02 Sales Management/007 Presentations.mp4 | 58.14 MiB |
| 02 Sales Management/006 Open-Ended Questions.mp4 | 41.44 MiB |
| 03 Relationship Management/011 Sales and Relationship Management Review.mp4 | 171.47 MiB |
| 03 Relationship Management/003 The RisksRewards of Mastering Relationship Management.mp4 | 152.29 MiB |
| 03 Relationship Management/001 Introduction to Relationship Management.mp4 | 151.04 MiB |
| 03 Relationship Management/007 The Principles of Managing Negative Relationships Part 1.mp4 | 126.34 MiB |
| 03 Relationship Management/008 The Principles of Managing Negative Relationships Part 2.mp4 | 123.28 MiB |
| 03 Relationship Management/002 The Overview of Relationship Management in Banking.mp4 | 88.19 MiB |
| 03 Relationship Management/009 The Resolutions Matrix.mp4 | 88.18 MiB |
| 03 Relationship Management/004 An Introduction to the Principles of Positive Relationship.mp4 | 81.09 MiB |
| 03 Relationship Management/010 Best Practices in Relationship Management.mp4 | 77.43 MiB |
| 03 Relationship Management/005 Simple Steps in the Relationship Management Process.mp4 | 46.53 MiB |
| 03 Relationship Management/006 Problem Resolution Process.mp4 | 29.39 MiB |
