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WordPress plugin, which creates a powerful ticket system right in the admin area of your WP site. 

Your potential clients can reach you via email or by using the contact form. You can respond to emails and your customers will receive immediate replies. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets. 

Catchers Helpdesk WordPress Plugin Features 
E-mail fetching 
Saved replies 
Conversation feed filtering 
Private notes 
Custom fields (not included Add-on) 
Contact form constructor (not included Add-on) 
Ticket history 
Front end for clients 
Auto reply and E-mail footer 
Tickets export 
Embed contact form (not included Add-on) 
Customer card